Postmortem -
Read details
Oct 2, 17:44 EDT
Resolved -
The incident impacting operations involving payment methods has been resolved. All services are now operating normally.
During routine database maintenance, we encountered issues that affected tokenization and transactions using payment methods. We’ll share more details in the upcoming post-mortem.
Sep 30, 15:45 EDT
Monitoring -
We have identified and resolved the issue and and monitoring for any additional impact.
Sep 30, 15:07 EDT
Identified -
We are implementing a mitigation that should restore the ability to perform new tokenizations and operations on those payment methods. Some functionality, such as fingerprinting, may remain limited. Use of vaulted payment methods may remain limited. We’ll provide updates as we progress.
Sep 30, 14:55 EDT
Update -
Currently we are experiencing issues with services that use payment methods
Sep 30, 14:25 EDT
Investigating -
We are currently investigating a high number of 500 errors
Sep 30, 14:22 EDT