Resolved -
After deploying the fix, all systems appear to be stabilized and functioning. The incident is being considered resolved.
We are still investigating to understand the specific causes of the incident and any residual impact. A post incident review will be published.
We apologize for any inconvenience and disruption to service.
Sep 18, 07:23 EDT
Monitoring -
A fix has been implemented addressing the API errors.
We are actively monitoring the results.
Sep 18, 07:12 EDT
Identified -
We have identified the cause of the API errors.
Updates will be provided as they become available.
Sep 18, 07:11 EDT
Investigating -
We have identified an issue that was causing intermittent 500 errors on Spreedly's Core API.
This was impacting a small percentage of transactions and requests to Spreedly's API.
These errors seem to have subsided but we are currently investigating their cause.
Updates will be provided as they become available.
Sep 18, 06:32 EDT