Resolved -
After deploying the fix, any Spreedly tokens that were inaccessible should now be available. The incident is being considered resolved.
We are still investigating to understand the specific causes of the incident and any residual impact. A post incident review will be published.
We apologize for any inconvenience and disruption to service.
Nov 23, 15:21 EST
Update -
Spreedly tokens created between 3:00-5:15 EST may be temporarily inaccessible. Customers may experience failed API calls that reference these tokens. We are working to restore access.
Nov 23, 10:25 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 22, 21:42 EST
Identified -
The issue has been identified and a fix is being implemented.
Nov 22, 20:59 EST
Investigating -
We have identified an issue causing intermittent errors on Spreedly's Core API.
This is impacting some transactions and requests to Spreedly's API for select customers.
Updates will be provided as they become available.
Nov 22, 19:45 EST