Spreedly Status

Spreedly

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Core Transactional API Operational

90 days ago

99.91 % uptime

Today

Supporting Services Operational

90 days ago

99.99 % uptime

Today

Core Secondary API Operational

90 days ago

100.0 % uptime

Today

Dashboard Operational

90 days ago

99.98 % uptime

Today

Marketing & Education Operational

Documentation Operational

Marketing Site Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

Dashboard experiencing delays

Resolved - Dashboard results are now fully caught up and reporting in real time.
Apr 7, 16:51 EDT

Identified - Real-time reporting has returned to normal. All new transaction activity is being represented correctly in Dashboard, although transactions which occurred between 2:30pm UTC and 4:00pm UTC are currently being repopulated.
Apr 7, 12:27 EDT

Investigating - We are currently seeing degraded performance on the Spreedly Insights Dashboard. Our capacity has now returned to normal, and we expect to see an improvement in real-time reporting shortly.

We are actively monitoring to ensure that everything is working as expected.
Apr 7, 10:48 EDT

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

Transactions failing on the Clearhaus Gateway

Postmortem - Read details
Apr 2, 18:02 EDT

Resolved - Transactions are succeeding as expected on the Clearhaus gateway. Details to follow.
Mar 28, 16:32 EDT

Monitoring - A fix has been put into production and we are currently monitoring it.
Mar 28, 16:32 EDT

Identified - The issue has been identified and we are working on a fix.
Mar 28, 15:29 EDT

Investigating - We are currently investigating this issue
Mar 28, 14:32 EDT

Mar 27, 2020

No incidents reported.

Mar 26, 2020

404 Errors on iFrame/Expresss

Postmortem - Read details
Apr 7, 09:39 EDT

Resolved - We have seen no further instances of 404 errors. This issue is being marked as resolved.

We apologize for any disruption this incident may have caused and are taking steps to ensure that our systems continue to be resilient for our customers. We will post more details as they become available.
Mar 26, 14:35 EDT

Monitoring - At 16:18PM UTC, Spreedly deployed a configuration change to asset caching. We became aware of 404 errors being returned to many applications using Spreedly iFrame and/or Express.

The change was reverted at 16:40PM UTC.

All systems appear to be functional, but we will continue to monitor.

We apologize for the disruption in service.
Mar 26, 13:00 EDT

Error causing payment method deliver request failures

Postmortem - Read details
Apr 7, 09:38 EDT

Resolved - At 12:29PM UTC, Spreedly deployed a change to receiver functionality. This change introduced an error which caused all `deliver` transactions to fail with a 422 response code and an empty response body.

Spreedly reverted the change at 12:33PM UTC and confirmed that the errors ceased.

We apologize for any disruption this incident may have caused and are taking steps to ensure that our systems continue to be resilient for our customers.
Mar 26, 08:30 EDT

Spreedly

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