All Systems Operational
Core Transactional API   ? Operational
90 days ago
100.0 % uptime
Today
Supporting Services Operational
90 days ago
100.0 % uptime
Today
Core Secondary API   ? Operational
90 days ago
100.0 % uptime
Today
Dashboard   Operational
90 days ago
100.0 % uptime
Today
Marketing & Education Operational
Documentation   ? Operational
Marketing Site   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018
Resolved - We've confirmed that the issue was only present during 14:28 GMT - 14:35 GMT and are marking it as resolved. We are still investigating to understand the specific causes of the incident and will provide a post-mortem within two to three business days.
Aug 16, 11:32 EDT
Update - The change that caused this issue was in place from 14:28 GMT - 14:35 GMT. The majority of transactional requests failed during this time.
Aug 16, 11:17 EDT
Monitoring - We experienced an error during a regular systems upgrade that resulted in some errors in transaction processing. The change has been reverted and all systems are processing transactions successfully. We are currently gathering the scope of the impact and will provide details as we have them.
Aug 16, 11:08 EDT
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018
Resolved - An issue with an infrastructure change caused an increase in errors returned by Spreedly, between 18:39 and 20:17 UTC. This predominantly affected the secondary API, and our Dashboard was also lightly affected. The change was reverted. Activity has since stabilized and we are monitoring responses.
Aug 6, 14:45 EDT
Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
Resolved - After continued investigation and monitoring, this appears to be a transient issue between the AWS us-east-1 region and our datacenter. We will continue to monitor and will mark this incident as resolved.
Aug 3, 15:20 EDT
Update - We are continuing to investigate these connection timeouts. All identified timeout issues so far have been on connections between AWS us-east-1 and our datacenter. We are continuing to run tests to isolate it further.
Aug 3, 13:47 EDT
Update - We are continuing to investigate this issue. We've identified the connection timeouts are happening on connection to the Core Transactional API and do not start or leave transactions in an unknown state. These calls are safe to retry and we will continue to provide updates as we isolate the issue further.
Aug 3, 12:05 EDT
Investigating - We are investigating connection timeouts to our Core API. A small number of customers have experienced connection timeouts as a percentage of their transactions and a team is working to investigate the issue. Please feel free to reach out to us with any questions or concerns at success@spreedly.com
Aug 3, 11:27 EDT