Update - Spreedly continues to actively work with our Account Updater (AU) vendor to troubleshoot the issue being seen with a subset of Spreedly customers not receiving their June 15 account updates. We have identified the root cause of the issue with our AU vendor, and we are discussing several options for resolution.
We are continuing to work with our AU vendor to resolve the issue and will provide additional updates later today.
Jun 30, 09:53 EDT
Identified - We have identified an issue with our upstream Account Updater provider, and we are working with them to resolve the issue.
We will provide the next update no later than 10AM ET tomorrow or earlier if additional, significant progress is made prior to this time.
Jun 29, 16:54 EDT
Update - We are continuing to investigate this issue.
Jun 29, 14:22 EDT
Investigating - Spreedly is aware that some customers using the Account Updater service have reported results lower than historical trends. We are actively investigating this issue.
Jun 29, 13:17 EDT