All Systems Operational
Core Transactional API ? Operational
90 days ago
99.99 % uptime
Today
Supporting Services Operational
90 days ago
100.0 % uptime
Today
Core Secondary API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Marketing & Education Operational
Documentation ? Operational
Marketing Site ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 13, 2019

No incidents reported today.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - Tuesday, October 8th between 04:20 - 13:20 UTC certain transaction types involving callbacks and redirects failed due to issues with a background job processing queue. We identified the root cause as a memory issue with a service that the job queue is dependent on. We have rectified the memory issues and job processing has returned to full capacity. Please check with the gateway if a transaction status is unclear.
Oct 8, 17:06 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Completed - Our infrastructure migration is now complete and our team has verified that all systems are behaving as expected. If a merchant uses a gateway or receiver that allowlist IPs and did not update their configuration to accept connections from the new IPs, they may experience related errors. We see these errors from the following endpoints, impacting the merchants that did not update their settings: SagePay, ProPay, Qvalent, and Realex. As a reminder, Spreedly's IPs can be found here: https://docs.spreedly.com/reference/ip-addresses/
Oct 2, 17:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 EDT
Scheduled - We will be making a large scale infrastructure transition on Wednesday, October 2, 2019.

All customers will be migrated to the new infrastructure, in phases, throughout the day. We expect no interruptions to transaction processing, but dashboards may have temporary issues.

If you use a gateway or receiver that whitelists IPs, you must update your configuration to accept connections from the new IPs which can be found in our documentation.

For more information, please visit https://info.spreedly.com/important-update-on-spreedly-infrastructure-transition

If you have any questions or concerns, please contact Spreedly via https://support.spreedly.com.
Sep 18, 08:27 EDT
Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.

Sep 29, 2019

No incidents reported.