All Systems Operational
Core Transactional API ? Operational
90 days ago
99.99 % uptime
Today
Supporting Services Operational
90 days ago
100.0 % uptime
Today
Core Secondary API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Marketing & Education Operational
Documentation ? Operational
Marketing Site ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019
Resolved - All data for Supporting Services is now up to date. Please reach out to support@spreedly.com with any questions.
Aug 22, 16:28 EDT
Identified - We have identified the issue causing delays in our secondary systems and are working on remediation efforts to bring the data up to date.
Aug 22, 10:45 EDT
Investigating - We are currently investigating delays in data for our secondary systems, Dashboard and reporting APIs. We will post updates as we learn more.
Aug 22, 09:55 EDT
Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - We have confirmed a processor experienced an issue today affecting transactions in Mexico. Exceeding a certain threshold of failures tripped a safety mechanism at Spreedly which throttles calls to the gateway in question until we can successfully make a connection again. This is done to avoid impact to remaining traffic. Throttled transactions would have resulted in a 503 error from Spreedly. If a transaction is in the state "gateway_processing_result_unknown", please contact the gateway for further information about the transaction status. For any remaining questions about your Spreedly account, please contact support@spreedly.com.
Aug 10, 20:04 EDT
Monitoring - Our team identified frequent errors on the Adyen gateway including an increase in "Refused" and "Acquirer Error" messages. After an initial investigation, these failures appear to be occurring downstream of the Spreedly platform. We will continue to monitor and provide an update when we see the error rates return to a normal level.
Aug 10, 16:37 EDT
Aug 9, 2019

No incidents reported.