Spreedly Status

Spreedly

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Core Transactional API Operational

90 days ago

100.0 % uptime

Today

Supporting Services Operational

90 days ago

100.0 % uptime

Today

Core Secondary API Operational

90 days ago

100.0 % uptime

Today

Dashboard Operational

90 days ago

100.0 % uptime

Today

Marketing & Education Operational

Documentation Operational

Marketing Site Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 17, 2018

No incidents reported today.

Aug 16, 2018

Transaction Errors

Resolved - We've confirmed that the issue was only present during 14:28 GMT - 14:35 GMT and are marking it as resolved. We are still investigating to understand the specific causes of the incident and will provide a post-mortem within two to three business days.
Aug 16, 11:32 EDT

Update - The change that caused this issue was in place from 14:28 GMT - 14:35 GMT. The majority of transactional requests failed during this time.
Aug 16, 11:17 EDT

Monitoring - We experienced an error during a regular systems upgrade that resulted in some errors in transaction processing. The change has been reverted and all systems are processing transactions successfully. We are currently gathering the scope of the impact and will provide details as we have them.
Aug 16, 11:08 EDT

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

Core API errors

Resolved - An issue with an infrastructure change caused an increase in errors returned by Spreedly, between 18:39 and 20:17 UTC. This predominantly affected the secondary API, and our Dashboard was also lightly affected. The change was reverted. Activity has since stabilized and we are monitoring responses.
Aug 6, 14:45 EDT

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

Connection Timeouts to our Core Transactional API

Resolved - After continued investigation and monitoring, this appears to be a transient issue between the AWS us-east-1 region and our datacenter. We will continue to monitor and will mark this incident as resolved.
Aug 3, 15:20 EDT

Update - We are continuing to investigate these connection timeouts. All identified timeout issues so far have been on connections between AWS us-east-1 and our datacenter. We are continuing to run tests to isolate it further.
Aug 3, 13:47 EDT

Update - We are continuing to investigate this issue. We've identified the connection timeouts are happening on connection to the Core Transactional API and do not start or leave transactions in an unknown state. These calls are safe to retry and we will continue to provide updates as we isolate the issue further.
Aug 3, 12:05 EDT

Investigating - We are investigating connection timeouts to our Core API. A small number of customers have experienced connection timeouts as a percentage of their transactions and a team is working to investigate the issue. Please feel free to reach out to us with any questions or concerns at success@spreedly.com
Aug 3, 11:27 EDT