Resolved -
After the fix was deployed by our service provider, all systems appear to be stabilized and functioning. The incident is being considered resolved.
We apologize for any inconvenience and disruption to service.
Jan 12, 12:01 EST
Monitoring -
Our service provider has implemented a fix addressing the API errors. These errors were primarily manifesting as 503 HTTP errors, but may be related to other 5xx errors as well.
We are actively monitoring the results.
Jan 12, 11:24 EST
Investigating -
We have identified an issue causing intermittent 500/503 errors on Spreedly's API.
This is impacting a number of transactions and requests to Spreedly's API.
The issue appears to be related to an upstream service provider.
Updates will be provided as they become available.
Jan 12, 11:02 EST