Data backfill has concluded with full restoration of the missing data. Insights is now fully operational.
We will post a brief follow-up with a summary of the incident and our response.
Nov 10, 18:26 EST
With further backfill progress, we're now expecting the backfill to complete in a couple of hours vs. the original estimate of one hour. You will see data begin to appear in Insights during this time, though it may appear inconsistent or incomplete until we formally resolve this incident.
Thank you for your patience.
Nov 10, 16:44 EST
Data backfill has commenced and is estimated to complete within an hour.
Nov 10, 16:07 EST
We expect to have the backfill completed later today and will resolve this issue when we have.
Nov 10, 11:49 EST
Insights real-time data is now being populated. There remains a gap in data from 22:00 UTC yesterday (Thursday) to 15:40pm UTC today, which will be backfilled. We will update this incident with an expected ETA shortly.
Nov 10, 10:47 EST
We are currently investigating an issue where data is no longer appearing on Insights. This issue is not transaction-affecting.
Nov 10, 10:38 EST