Service Disruption to Stripe Payment Intents Integration

Incident Report for Spreedly

Resolved

A change to our Stripe Payment Intents integration went out at 2/25 23:12UTC that caused intermittent failures to a subset of transaction types. This primarily affected reference transactions (capture, void) and transactions utilizing `third_party_token` payment methods.

The change was reverted at 2/26 13:40 UTC.

We are constantly striving to improve our processes and will be internally investigating the cause of this incident to determine how the incident could have been prevented. We are also investigating monitoring improvements such that these errors can be more quickly identified and resolved.

We sincerely apologize for any disruption in service.

Posted Feb 25, 2021 - 18:00 EST