Spreedly experienced an issue within an automated deployment process, which resulted in a degraded performance for the API with a partial outage for gateways.
On January 4, 2021, Spreedly engineers released a new version of the application, the deployment of which failed due to an issue within an automated process. This made a negative impact to the production servers. Spreedly’s internal systems recognized communication issues with some payment gateways. Internal response teams immediately started to investigate the issue. While investigating, it became clear that the communication issues were not limited to communication with some gateways, but also degraded performance for the Spreedly API.
Spreedly engineers released an update to the deployment process which fixed the issue with the internal automated process. As a result, our internal systems showed signs of the API and gateway connections returning to normal.