Core requests resulting in some 500 responses
Incident Report for Spreedly
After closely monitoring our resource utilization and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected in association with this incident.

We are completing our investigation with regards to the causes of the incident and any residual impact. A post incident review will be published.

We apologize for any inconvenience and disruption to service this caused for impacted customers.
Posted Apr 27, 2023 - 10:20 EDT
While the previously experienced transaction errors are resolved, we are still monitoring our resource utilization closely until our system is confirmed stable. Customers may still experience some delays to services such as Dashboard reporting and callbacks.

We will provide an update within 24 hours.
Posted Apr 26, 2023 - 17:06 EDT
We identified this issue was caused by a temporary resource contention in our environment and we have addressed it. We are monitoring to ensure this has fully resolved the issue.
Posted Apr 26, 2023 - 14:20 EDT
We are actively investigating an issue which resulted in 500 errors responses being returned from Core. We have identified some customers have been impacted. We will update with additional information as this investigation progresses.
Posted Apr 26, 2023 - 14:05 EDT
Spreedly has detected an issue that may impact customers, including potentially resulting in failed transactions. While we are providing an early notification in an effort to alert as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available.
Posted Apr 26, 2023 - 13:50 EDT
This incident affected: Core Transactional API.