Transaction failures

Incident Report for Spreedly

Postmortem

Please see the post-mortem for this incident here.

Posted Nov 07, 2018 - 15:42 EST

Resolved

We are marking the incident as resolved – systems have been operational for over an hour now. We will investigate contributing causes tomorrow with a public post-mortem in the next few days.

Posted Oct 30, 2018 - 23:48 EDT

Monitoring

All systems are functional, though we continue to monitor system utilization.

Posted Oct 30, 2018 - 23:35 EDT

Update

Initial investigation shows a correlation between a period of very high usage and timeouts to the cryptographic sub-system, indicating a transient issue now that traffic has subsided.

Posted Oct 30, 2018 - 23:33 EDT

Investigating

We were alerted to a number of transaction failures between 2:17 AM UTC (22:17 PM ET) and 2:27 AM UTC (22:27 PM ET) and are investigating the cause.

Posted Oct 30, 2018 - 23:28 EDT

This incident affected: Core Transactional API.