Between 7:23 pm UTC and 9:08 pm UTC on September 25th, 2019, the Worldpay gateway experienced errors on refund and void transactions which were propagated back to Spreedly customers as 500 response codes.
At 7:23 pm UTC, the Worldpay gateway began returning responses for Refund and Void transactions indicating “Temporary Failure, please Retry”. This response from Worldpay was returned to Spreedly in a format unexpected by our systems and resulted in Spreedly returning HTTP 500 response codes. At 9:08 pm UTC, while Spreedly was investigating the issue, the responses from Worldpay returned to the expected format, and the system returned to normal functionality.
Any transactions that experienced this failure are safe to retry.
We are taking the following steps to help prevent issues like this in the future:
We apologize for any disruption this incident may have caused and are taking steps to ensure that our systems continue to be resilient for our customers.