A change to the Global Collect gateway integration resulted in transaction failures for a subset of customers.
At 20:50 UTC, an update was made to the Global Collect gateway integration. Initial monitoring and observability did not surface issues. At 23:53 UTC, Spreedly Engineering began researching an elevated number of transaction failures on the Global Collect gateway. After investigation, it was determined that the prior update to the Global Collect gateway was causing the increase in transaction failures. At 01:02 UTC on December 12th, 2024, the change was reverted and service to the Global Collect gateway was restored.
Spreedly Engineering is reviewing and improving internal observability to better surface gateway-specific transaction failure rate anomalies.