Spreedly’s core API server receives and responds to external API requests made by our clients.
While upgrading Spreedly’s database capabilities, code was deployed that generated a large queue of backlogged work. While working through the backlog of enqueued work, core served some customers intermittent 500 errors on January 5, 2023 between 5:30pm UTC and 8:00pm UTC.
Spreedly is reviewing database upgrade processes, queueing rules, and adding some additional alerting.