Spreedly API Errors

Incident Report for Spreedly

Resolved

After a period of monitoring, we have observed that issues with callback delivery have been resolved.

We apologize for any inconvenience and disruption to service.

Posted May 12, 2022 - 10:38 EDT

Monitoring

A fix has been implemented to address the issues with callback delivery.

We are actively monitoring the results.

Posted May 11, 2022 - 13:37 EDT

Identified

We have identified the cause of the API errors.

We are currently working on implementing a fix.

Updates will be provided as they become available.

Posted May 11, 2022 - 09:54 EDT

Update

Our engineering teams are continuing to investigate the issues with callback delivery.

Posted May 09, 2022 - 13:33 EDT

Update

Our engineering teams are continuing to investigate the issues with callback delivery.

Posted May 06, 2022 - 14:23 EDT

Update

Our engineering teams are continuing to investigate the issues with callback delivery.

Posted May 05, 2022 - 18:55 EDT

Investigating

We are investigating an issue causing intermittent errors with callback delivery on Spreedly's Core API.

This is impacting some transactions and requests to Spreedly's API that rely on asynchronous callback processing.

Updates will be provided as they become available.

Posted May 05, 2022 - 16:23 EDT

This incident affected: Core Transactional API.