Core 500 errors.

Incident Report for Spreedly

Resolved

We have confirmed that this issue has been resolved, and customers are no longer experiencing 500 core errors.

A post-incident review will be published.

We apologize for the impact this issue caused to affected customers.

Posted Mar 09, 2023 - 22:50 EST

Monitoring

We have confirmed that the implemented fix has resolved the 500 errors for customers. We will continue to monitor to ensure resolution.

Posted Mar 09, 2023 - 22:33 EST

Identified

We have identified the issue that resulted in customers receiving 500 core errors and have implemented a fix to resolve this issue.

Posted Mar 09, 2023 - 22:25 EST

Investigating

Spreedly’s actively aware that some customers may be experiencing Core 500 errors. We are currently investigating.

Posted Mar 09, 2023 - 22:11 EST

This incident affected: Core Transactional API and Supporting Services (Dashboard).