In normal operations, Spreedly employs the use of ‘Circuit Breakers’ to manage traffic flow when a downstream gateway is producing too many failures, or consuming too many resources. This allows normal customer traffic to continue in cases where issues with a downstream gateway would otherwise impact other customers' requests.
On March 28,2022 between 18:45 - 19:22 UTC, the Circuit Breaker for the Adyen Gateway erroneously activated, causing some customers to receive an HTTP 503 error in response to their request.
We discovered an errant configuration in the Circuit Breaker and took steps to address it, returning systems to normal operation
We’ve undertaken a tech initiative to reexamine how Circuit Breakers are configured and their optimal use going forward.