Server maintenance to reduce log volume caused an internal service to become unavailable, causing payment method tokenization requests to fail.
At approximately 17:45 UTC on December 12th, 2024, a logging configuration change made to reduce log volume resulted in an internal service becoming unavailable. Traffic was shifted to an alternate service during the outage window to reduce impact. At approximately 18:01 the internal service resumed normal operation and service was restored.
Payment transactions were negatively impacted during this time.
Spreedly Engineering is investigating the coupling of the configuration change to the internal service and will be taking steps to prevent the issue from occuring in the future.